Frequently Asked Questions

Frequently Asked Questions

What sizing standard do you use?

Our collections utilise the standard alphabetical AU/UK sizing system. To ensure a flawless fit, our comprehensive Size Guide provides detailed US numerical equivalents alongside exact internal millimetre measurements.

Do you offer adjustable rings?

Yes, select designs feature an open shank construction. This allows the wearer to gently adjust the tension of the band for a customisable fit without compromising the architectural integrity of the piece.

Where are you based?

We are proudly based in Melbourne, Australia. All orders are managed, prepared, and dispatched directly from our Melbourne studio to ensure our exceptional standards of craftsmanship and service are strictly maintained.

What is moissanite?

Moissanite is a premium gemstone celebrated for its extraordinary brilliance and fire. Originally discovered in a rare meteorite, modern moissanite is meticulously crafted to offer unparalleled light reflection that visibly surpasses a traditional diamond. With a remarkable hardness rating of 9.25, it provides exceptional durability, making it the perfect foundation for fine jewellery designed for lifelong wear.

To explore further, visit our dedicated page to discover its Cosmic Origin.

What materials are used in your collections?

Our pieces are thoughtfully executed with a focus on enduring quality, primarily utilising high-grade moissanite and premium sterling silver to ensure lasting brilliance and structural integrity.

Valure Melbourne •

Additional Inquiries

Yes, absolutely. Every Valure purchase comes with complimentary express shipping on all Australian orders to make your experience as seamless as possible. Getting your favourite pieces safely to your doorstep is completely on us.

Every order is handled with the utmost attention to detail and dispatched directly from our House in Melbourne.

Yes, for your absolute peace of mind, we provide complimentary shipping insurance on every order so your piece is fully covered until it is successfully delivered to your address.

Yes, we provide secure express shipping to all states and territories across Australia.

We offer secure international shipping to select destinations, with all available options and delivery details finalised at checkout.

For any enquiries regarding your shipment status or international delivery, please contact concierge@valure.com.au, where a dedicated representative will assist you. For comprehensive details, please refer to our full Shipping Policy.

Yes, we accept all major cards including Visa, MasterCard, American Express, and UnionPay.

Yes, absolutely. We support Apple Pay and Google Pay to ensure a seamless, secure, and accelerated checkout experience

Yes, you can complete your payment securely using either your PayPal account or their guest checkout option.

We certainly do. You can split the cost of your pieces using Afterpay (four interest-free instalments).

Your security is our absolute priority. All transactions are safely processed through secure, heavily encrypted gateways to keep your information completely safe.

All prices across our website are listed and processed in Australian Dollars (AUD) unless stated otherwise.

We offer secure worldwide delivery for our international clientele. Please note that while checkout is processed in Australian Dollars (AUD), the final amount may vary slightly depending on your financial institution's exchange rates. Additionally, orders placed outside of Australia may encounter local customs duties or import taxes applied by your destination country. We recommend checking with your local customs office to anticipate these additional costs.

Should you wish to request a return or exchange, you are welcome to do so within 30 days of receiving your piece. For complete details on eligibility and transit, please refer to our dedicated Returns & Exchanges policy.

To initiate a return or exchange, simply log into your account on our website to submit a request directly. Alternatively, you may contact our team at concierge@valure.com.au or via our Contact page with your proof of purchase, and we will guide you through the process.

For a faster turnaround, the most efficient way to secure an alternative piece is to return your original item. Once approved, your account balance will be credited for the full amount, enabling you to seamlessly place a new order online.

Please inspect your order upon delivery. In the rare event that your piece is defective, damaged, or incorrect, please contact us immediately at concierge@valure.com.au with your order details and a photograph of the issue. We will fast-track a resolution to ensure your piece is corrected without delay.

Once your return arrives at our Melbourne studio, please allow 2–3 business days for our team to complete the quality inspection. We will notify you immediately via email regarding your approval status. Approved refunds are automatically issued to your original payment method within 10 business days, though your financial institution may require additional processing time to post the transaction.