Shipping

At Valure, we are committed to ensuring your pieces reach you with the same level of care and precision with which they were crafted. Each order is handled with the utmost attention to detail, from our Melbourne studio to your door.

Processing and Delivery Timeframes

Subject to demand, to ensure the highest standard of quality and finish, please allow a processing and delivery window of up to one month from the date of your order.

This timeframe accounts for meticulous quality control, final hand finishing, and secure logistics. Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Each piece moves through a dedicated allocation structure based on its current production and vault status. Once your order has been finalised and cleared by quality control, domestic shipments are dispatched via Australia Post Express, providing an expedited transit window of 1–3 business days across the national network.

  • In Storage: If your selected item is already secured and fully finished within our storage vault, it will be packaged and dispatched immediately.

  • Final Hand Finishing: If the core piece is physically in hand but requires meticulous polishing, precision sizing, or final structural touches, you can expect your item to be dispatched within 12 days.

  • Bespoke Production: In instances where an item is not immediately available and must be crafted from the ground up, please allow a dispatch window of up to one month to complete the dedicated benchwork and precision creation of your piece.

Progress Updates & Tracking

In any instance where your piece is not immediately ready for instant dispatch, we maintain complete transparency. You will receive dedicated progress emails keeping you fully informed on the exact benchmark your order has reached, from initial assembly through to final hand polishing.

As soon as your secure courier capsule is handed over to Australia Post, a confirmation email containing your active tracking information will be issued straight to your inbox.

Shipping and Insurance

For your absolute peace of mind, Valure provides complimentary shipping insurance on every order.

  • Protection: Your piece is fully covered until it is successfully delivered to your nominated address.

  • Signature Required: To ensure secure delivery, all Valure shipments require a signature upon arrival. We do not deliver to unattended locations or unsecured drop boxes.

  • Delivery Logistics: Valure provides secure delivery for all orders. Whether you are shopping within Australia or internationally, shipping options and any applicable delivery details are finalised at the point of checkout.

Domestic and International Scope

  • Australia: We provide secure shipping to all states and territories across Australia.

  • International: Valure offers international shipping to select destinations. Please note that for international orders, the recipient is responsible for any local customs duties, taxes, or import fees that may be applied by the destination country.

Tracking Your Order

Upon dispatch, you will be provided with a tracking number via email. This allows you to monitor the progress of your delivery through our nominated courier’s portal.

Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. Valure is not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.

Contact Us

For any enquiries regarding the status of your shipment or for assistance with an international delivery, please contact our team at client.service@valure.com.au.